Our business is underpinned by three core values that have been in place since our Company's foundation in 2006:
We put our customers' needs at the heart of everything we do, building trusted, long-term relationships and working together to create innovative solutions that improve people's connected lives. These relationships are fundamental to all of our digital security solutions, and our clients know they can trust us to manage their digital data and the personal information of their customers. Their needs are integral to our product innovation and we use a co-creation approach for certain products. To help us measure our performance and satisfaction levels with clients and shape our strategic direction, we run an annual customer-listening program that also offers insight into their own vision and challenges.
CUSTOMER LOYALTY WITH NET PROMOTOR SCORE (NPS)*
*To gauge customer loyalty we employ the industry-standard Net Promote Score (NPS), with the question “Would you recommend Gemalto to a colleague or peer?” Ranking score scope -100 to +100. +54 ranks Gemalto amongst the top technology companies.
Our people are the foundation of our success. We strive to attract, nurture and retain a talented and
diverse workforce, while maintaining a strong culture of ethics and innovation. We focus on
hiring the best and most creative people in their respective fields, and giving them the opportunity to grow and develop their careers within the company. We are committed to providing an environment in which our employees can flourish by supporting their well-being and work-life balance through programs like remote working. In order to support their development, we offer a broad range of learning opportunities, with 75% of employees having received training in 2017. Employee satisfaction is also measured on a yearly basis so that we can monitor how we're doing and create action plans on specific topics or areas for improvement.
EMPLOYEE SATISFACTION IN 2018
Innovation is key to meeting the future needs of society and securing long-term business growth. Each year, Gemalto invests hundreds of millions of euros in R&D activities for our digital security solutions. We continually develop valuable new ideas and creative approaches to business and technology challenges. We accelerate our digital transformation through the use of agile methodologies and cloud technologies. Moreover, we are transforming our working methods by using an innovation process to manage the constant flow of new ideas from across the Company. This process includes all steps of innovation: from triggering creativity, to nurturing ideas and developing innovative solutions for our traditional and adjacent businesses.
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INVESTMENT IN R&D IN 2018